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Digital capabilities in the social care workforce

95% of adult social care workforce use digital technology for at least one work related activity


Mom Grabs the iPad

Mom Grabs the iPad (Photo: Alan Levine)

New research by Skills for Care into digital capabilities in the social care workforce in England also shows that whilst 90% of staff have confidence in their own online skills, 52% of managers feel staff do not have sufficient basic online skills.

The research also shows:

  • 45% have a personal tablet device, and;
  • 9% use their personal tablet for work;
  • 75% use digital technology to record and manage delivery of care services;
  • 50% use digital technology with people they support.

The research also suggested digital technologies are most commonly found in generic organisational activities - people management, staff training, external marketing and communication, and internal communications.

Managers and most staff see the benefits of digital technology in improving efficiency, improving the quality of care services and offering benefits to the people they support. (See this Prezi slideshow for a summary of the findings ...)



Other findings include:

Future uses of digital technologies
Participants expected imminent developments including:

  • greater use of digital technologies for managing and monitoring service activity including real-time reporting;
  • greater use of mainstream digital technologies directly with people who receive care and support services;
  • greater use of assisted living technologies;
  • mobile digital technologies becoming ubiquitous for care staff;
  • more and more people who receive care and support services using mainstream digital technologies independently to manage their own care.

Barriers to adopting digital technology
The most significant determinants for whether organisations were embracing digital technologies appeared to be:

  • management priorities and the overall attitude to change in the organisation;
  • management concerns about staff access to digital technologies;
  • lack of staff training and awareness;
  • lack of consistent internet access for mobile workers providing home care services.

Download the infographic which gives an illustrated overview of interesting facts and figures around digital capabilities amongst social care staff.  

Read the interactive bulletin to find out more about the research.

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